In some rare instances, we may cancel orders. The most common reasons for cancellations are
- product is not avaliable (in this instance we will usually email you to make you aware and offer alternative solutions)
- fraud prevention
- shipping address is not the same as the billing address
When we refund orders, the payment may take up to 7-10 working days to be returned to your bank (depending on the bank, country of origin etc). When a refund is processed, you will receive an email notification which is your proof of return. Please keep this safe until the funds are back in your account.
Due to the nature of the product, digital downloads, such as the Velocidrone FPV simulator cannot be refunded. Please ensure you are aware of this before placing your order.